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Terms and Conditions

CONSIDERATIONS:

  • We currently support shipments to the following countries: Germany, France, Italy, United Kingdom, Spain, Norway, Sweden, Switzerland and other European countries.
  • Our distribution warehouse is located in Germany. The delivery time for German orders is 3-5 days, and the delivery time for other countries is 4-10 days.
  • Some countries affected by the Epidemic may not be able to deliver. We will send an email to inform and negotiate with customers to solve the problem.
  • GRUNDIG cooperates with DHL, DPD, UPS to provide transportation services for our valued international customers.
  • Allow approximately 1-3 business days (Monday – Friday) for tracking information to update.
  • You will receive an email notification once your order ships.

EUROPE SHIPPING POLICY:

  • Free shipping in Europe.
  • Business days are Monday-Friday, excluding scheduled fulfillment center closures.
  • We do not process, ship or deliver orders on Saturdays or Sundays.

SUBSCRIPTION ORDER SHIPPING:

  • Combined shipping of separate subscription orders is not currently available.
  • Each individual subscription is sent to our fulfillment warehouse as a unique fulfillment request and cannot be combined with other orders. If you would like to combine or make changes to your existing subscriptions, please login to your grundig.shop account, cancel your existing subscription orders and set-up a new subscription that contains all products you would like to receive in one shipment on an ongoing basis.

Return & refund:

  • We do not accept merchandise for return unless items are defective, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
  • If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
  • (Attention!) Please consider carefully before purchasing, we do not accept refunds caused by customers who unilaterally dislike the product.
  • We offer a 30-day return policy.
  • Gifts redeemed are non-returnable and cannot be exchanged for cash.If we have refunds agreements, you will be responsible for the return shipping charges. The balance will be refunded back to you after we receive the items.
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