FAQ

I NEED TO CHANGE MY ORDER

Due to the speed of processing we are unable cancel or amend an order in any way once submitted.

MY ORDER IS LOST OR MISSING

Couriers will frequently stash or leave the shipment with a present party (Such as a property office) to prevent theft. We encourage looking around for the order and if still not located please contact us for assistance.

I NEED A REPLACEMENT

We’re happy to assist, please contact us with your order details.

WHY ISN'T MY DISCOUNT/COUPON CODE WORKING?

Our coupons are designed for one-time use, and exclude the following products unless otherwise noted;

  • Bulk
  • Packs
  • Kits
  • Tech
  • Existing discounts
  • Newly released products
  • Subscription orders

If your coupon code is not working on products not listed above, please contact us.

I NEED HELP WITH MY SUBSCRIPTION.

Please contact us and one of our advocates will assist with any changes.

WHERE CAN I APPLY MY DISCOUNT CODE?

Our Discount Code field is located below the contact info summary during the final page of checkout.

If you are still unable to locate it, please contact us.